Location: Englewood, CO

Schedule: 100% Onsite, Some installations will require overnight shifts depending on the project.

Type: Contract (3 months)

Pay: $23 per hour (paid on a weekly basis)

Job Scope

• Responsible for coordinating the sourcing, configuration, kitting, and installation of equipment with coworkers, vendors, customers, and field technicians.
• Ensure onsite and off-site work is completed on time, and drive activities to ensure internal and external obligations are met.
• Reviewing and reporting on the quality of completed work.
• Provide basic reporting and recaps to drive communication and ensure improvement.
• Responsible for scheduling, managing, reviewing and reporting field activities, including but not limited to site surveys, installations, repairs, troubleshooting, etc.
• Resolve customer problems through telephone discussions, remote desktop tools, live chat, and email.
• Create and maintain training and solution documentation including tasking, SOPs, spreadsheets, reports, and more.
• Prioritize unplanned requests while simultaneously managing active assigned work.
• Collaborate directly with leadership to drive internal initiatives in concert with daily work.
• Provide one on one skills training for coworkers to develop their knowledge and understanding of technology, customer needs, technician management techniques, and in the use of provided software and tools.
• Assist with fulfillment and project coordination activities out in the warehouse.
• Occasional travel and site visits may be required.

Experience

• 1 to 2 years

Preferred Experience

• Previous roles in cabling installation are extremely valuable.
• Experience at a help desk or a call center environment is preferred.
• Experience with Google docs, spreadsheets, email and Excel.
• Solid computer skills and an aptitude for learning new software.
• Proactive thinker.

Hours

You will be assigned to either an 8 hour or 12-hour shift depending on current project needs. Standard shifts are Monday through Friday.

• Flexibility is a MUST as some installations may require overnight shifts depending on the project.
• This is an onsite position. Applicants will generally be required to perform work on site.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is in a warehouse setting. The noise level in the work environment is usually low to moderate, however it can be louder in the server room.

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options.

Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) Plan
• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Direct deposit/pay card options
• Credit union membership
• Employee discount clubs
• Referral bonuses
• Training and coaching
• Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.